Add VIP to Caller field in Service Operations Workspace

[TerryC03]

Hello,

How may I add the VIP colored text similar to the priority field in the Service Operations Workspace? For example,

I would like to add a "VIP" label next to the caller field similar to the Priority field.

Thanks.

[PVJShareKnowled · Accepted solution]

Hi @TerryC03 , Good day! Please follow below,
1. Click on All -> Workspace experience -> Highlighted values(remember to be right scope of the table you are in SOW) -> Create new

2. Select table and the field you want to highlight
3. Under "Highlighted value condition" -> create new -> select condition (caller.vip is true) -> select color -> enable "show icon" if you want to add icon in front of highlighted value -> select variant(primary, secondary, teritary) -> save/submit
4. Refresh the form in SOW, you will see the highlighted value above the field if the caller is VIP. 

Attaching a screenshot which is only for reference and the field on which the highlight is applied is different but similar to caller id field.

[TerryC03]

Hello,

Sorry for the delay in response. I will try this today.

[jiral]

This only applies on already saved record. This doesn't work on new records.

[harry24]

Hi , 

did you find any solution on this ? I have same requirement .