Add Watch List members of request to My requests

Joe Taylor · ‎12-06-2022

I have added a List Collector variable to a Catalog requested item.

My notification now correctly send an email to the request and the people on this Watch list.

Also, the requester can see this item in his "My Requests" lists on the Portal.

How can I also include this requested item in the "My Requests" list for the people in the Watch List?

Joe Taylor · ‎12-20-2022

I figured this out. We were making this way too difficult I think.

All I had to do was to add 1 condition to theOOB Request filter called "Service Catalog Requested Item Portal".

See screenshot.

Thanks again for your help.

View solution in original post

Lorena Larios · ‎12-18-2024

Hi Rahul,

Did you ever figure this out? My organization wants users without ITIL to be able to attach documents to requests that are not theirs.

Juan Parra · ‎03-05-2025

This feature is restricted to licensed roles. You'll need a Business Stakeholder, ITIL, or above license assigned to those users for them to see the requests and be able to contribute from the customer portal.

Joe's solution above worked perfect for me, just needed the licenses on hand.