Adding category in the Service catalog

salu
Mega Guru

Hello,

I am trying to add a new category in the service catalog.

I have followed the below steps

Service catalog-> click on the + sign-> selected the catagory-> add here

Category is being added

But when am refreshing the page the category is disappearing.Can some one help me where am wrong?

Thanks

Saranya

14 REPLIES 14

Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Saranaya



I think you are following the right process.


You can see something similar to the next image right ?


Catalog___ServiceNow.png



And after the selection you should end with something like this.



Catalog___ServiceNow.png


I followed the same manner only.But after refreshing the page its disapparing..


Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Saranya



Is this happening with all the categories ?


Did you check if the category is available for specific groups or users ?


Maybe this is the reason


Hello,



am getting this info while adding.



When ever adding new its happening




find_real_file.png