Adding category in the Service catalog

[salu]

Hello,

I am trying to add a new category in the service catalog.

I have followed the below steps

Service catalog-> click on the + sign-> selected the catagory-> add here

Category is being added

But when am refreshing the page the category is disappearing.Can some one help me where am wrong?

Thanks

Saranya

[Ivano B]

Hi Saranya

I don't know if this is related with the catalog issue you are experiencing but this message is shown by the system when you are trying to create a duplicated UI View.

OOB this is the list of UI View created for the different catalogs. You can see there is already one named catalog_default.

If you have the admin role you can try this other way to add element to the catalog

Navigate to

- Home page admin > Pages

Search for the one named 'Catalog'

Click Edit and use the 'add content' button

Try in this way and check if this is giving you the same issue

[salu]

hello

same issue

I clicked add here

new category came.

I refreshed the page,now its gone

Thanks

Saranya

[Ivano B]

Saranya

Could you please navigate to

System UI > Views

and search for 'catalog' and check how many views you have.

Could you please also check if the categories you are picking up have items or sub categories attached ?

Could you please check if you have any other type of restrictions on the categories (e.g. available for user or entitlement scripts) ?

[salu]

Hey bro,

At-last I found the solution..this instance was domain separated one.I have changed it to global.It worked fine.Some small issue will really take time

Any way thank you very much for help

[Ivano B]

Hi Saranya

Domain Separation always means extra troubles

Sorry i didn't think about that possibility and good to know you have solved

Cheers