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Adding Contextual Search on Service Catalog

saggi
Tera Contributor

‎11-29-2020 07:06 AM

I am trying to add a Contextual Search on Service Catalog Item. I have created a new search context and used a existing Searches "Catalog Only" . I have added a macro variable to the catalog ITEM as shown below ,however I don't find a filter to limit it to only one catalog, User can see catalog item and other items also.How can we limit itfind_real_file.png

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JerryJ071847183
Tera Sage

‎11-29-2020 11:16 AM

You don't need to create a variable.. There is module in servicenow where you can configure contextual search based on any one variable data so that whenever you type in that field all relevant things related to that appear in knowledge. Link: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/contextual-search/task/t_CntxtSearchRP.html