Adding Custom Button to TinyMCE Rich Text Editor - ServiceNow Customization

kasun
Tera Contributor

Hello Community,

I hope you're all doing well. I'm currently working on a project that involves customizing the TinyMCE Rich Text Editor within the Agent Workspace, and I'm facing a specific challenge that I could use some guidance on.

 

Issue: I'm aiming to add a custom button to the TinyMCE Rich Text Editor's toolbar in ServiceNow. This button should perform a specific function when clicked, allowing users to easily execute a custom action while composing or editing content.

 

What I've Tried: I've reviewed the official documentation and resources related to ServiceNow's UI customization, but I haven't found a clear guide on how to integrate a custom button into the TinyMCE editor.

 

Specific Questions:

  1. How can I add a custom button to the TinyMCE Rich Text Editor's toolbar?
  2. What steps are involved in defining the action or function that the button should perform?

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