Adding "Additional Comments" to the Catalog Task Form

[David Sloan]

I have a request for fulfillers to be able to post customer-visible comments on the catalog task form rather than having to navigate to the requested item to post those comments. Since catalog tasks are not customer-visible, the comment ultimately needs to go on the requested item. I thought I would simply show the Additional Comments field on the catalog task form and create a business rule that when someone posts a comment on the catalog task, the comment gets copied to the requested item, but I cannot figure out how to show the Additional Comments on the catalog task form. I tried modifying ACLs to do this, but to no avail. Any idea how I can implement this?

[Ankur Bawiskar · Accepted solution]

@David Sloan 

Did you check these?

1) any field level READ ACL is blocking the field

2) is that field present on the view which is shown to the user

3) any client script or UI policy is hiding it for those users.

[David Sloan]

I simply had a brain fart. That field needed to be added to the form.