Adding Watch list along with Assigned To in CC - Email Client Template

[Rishi18]

Hi Everyone,

When the Email Button is clicked on the Incident form(look the attachments below),

the default Email Template in Incident adds watchlist as CC.

My requirement is to override the default behavior and add Assigned to along with Watch list in 'CC' and also set 'TO' field to the caller of the incident.

Now I am able to set Assigned To in 'CC' but not watchlist, I require both(Watchlist and Assigned To) in CC.

I am doing this by making a new Email Client Template for Incident Table(look the attachments below).

Thanks in advance.

Rishi Joshi

[Rishi18]

Thanks for the update, Chuck!

Looking forward to the coming TechNow episodes 🙂