Adding Watch List Field In Catalog Item

[Community Alums]

I am looking for a solution in which I can add 'Watch List' to the catalog Item so that I can add the person either by 'email' or by there user name so that they will be in the loop of every update against that ticket.

I already know that we can add list_collector in catalog item but that thing donot allow to add the watcher by mail. If we look at the OOB 'watchlist' we can add the users either by mail or by user id.

Please help.

[Allen Andreas]

Hi,

Please check the field and see if there is a no_email attribute on it, which would hide the ability to add email:

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administratio...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Community Alums]

Hi 

This attirbute is for watch list, while watch list is not available for catalog items.

This is the reason I am using list_collector.

Anyother possible solution?

[Community Alums]

ANy one can help me with this, it is too urgent.