Adhoc Group approvals in Normal change request by CAB

[Krish23]

Hi Team, Please bear with me as I am new to ServiceNow and looking for some help.

At present, we are utilizing the workflow process for our change management. Our Change team is seeking the capability to include additional groups manually to Normal change requests. These groups will be adhoc and added based on the specific situation (in New and Assess phases), similar to adhoc individual approvers. Furthermore, they would like the workflow to handle group approvals in the same manner as individual approvers.  how to allow the CAB to add these groups to the change work flow and how to check if of the two members from that group approved  and then checking that CAB will provide their final approval to move the change to scheduled state.

Any help on this is really appreciated.

Thanks in advance

[Dr Atul G- LNG]

Hi @crackley 

With that said, I'm going down several rabbit holes, Like the OP, I'm still new(ish) to the service admin side of things. I've been following guided setups for all the rest of the configurations and so far, it hasn't steered me wrong. I'm in a bit of a conflict here, the guided setup for change management is referencing the old WF, instead of flow designer/ workflow studio. When I go into WF, it tries to redirect me to workflow studio, I've looked all through now learning and haven't found anything that's up-to-date, by that I mean, everything discussing change management is based in Paris and doesn't apply to the new ui etc.

Atul: In the latest release DC and above SN introduced the concept of WF Studio, which is a combination of workflow/flow PAD and sub-flow etc., So don't get confused in the same. You can refer to the latest release notes for this.

So with that very long lead, are there any suggestions or resources that can point me in the direction of when I can find config resources similar to the ITSM-guided setup(s) for change management?

- Atul: There is no separate Guided setup for Change,  ITSM Guided setup is one which you can use.

I do plan on taking the CMDB, etc courses in nowlearning, but with my current EoQ deadline for this implementation, I don't have the time to do this before things are due.