Adhoc taskings

Taaha M
Tera Contributor

I am having an issue with Adhoc tasking, I am not able to see New UI Action even if Adhoc is on.

Where should I investigate this?

6 REPLIES 6

There is also a "omit new condition" on the related list OOB. The condition is "answer = !parent.active;". 

Check if your RITM is active.

 

If this does bot work then need to check the ACL/ Role conditions on sc_task table.


Raghav
MVP 2023

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Taaha M 

Practically, it is not a good or best practice to create tasks manually at the RITM level.
Please avoid doing this, as it will lead to technical debt.

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