Adhoc taskings
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07-24-2025 06:50 AM
I am having an issue with Adhoc tasking, I am not able to see New UI Action even if Adhoc is on.
Where should I investigate this?
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07-24-2025 08:07 AM
There is also a "omit new condition" on the related list OOB. The condition is "answer = !parent.active;".
Check if your RITM is active.
If this does bot work then need to check the ACL/ Role conditions on sc_task table.
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07-24-2025 08:15 AM
Hi @Taaha M
Practically, it is not a good or best practice to create tasks manually at the RITM level.
Please avoid doing this, as it will lead to technical debt.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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