Advanced reference qualifier not working on Mobile UI

KushalT
Tera Contributor

‎09-29-2019 08:47 AM

I have two reference fields, one is business service and the other one is sub-service. My requirement is to filter sub-services based on the value selected in Business Service, So in order to achieve this, I have used advanced reference qualifier on sub-service which is calling SI and passing business service in the parameter but it is not working on mobile UI, although it is working on native UI. It seems like this issue persists only with the reference field as I have passed the incident number later and it is working fine. 

Any help would be really appreciated. 

Thanks

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎09-29-2019 08:50 AM

Hi,


Can you tell me which mobile app you are using?


Thanks,
Ashutosh

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KushalT
Tera Contributor
In response to Ashutosh Munot1

‎09-29-2019 08:53 AM

Hey Ashutosh-I am not using any app, just checking it on my desktop only by adding $m.do in the url. 

 

Thanks

Kushal

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PerV
Kilo Sage

‎10-01-2019 07:28 AM

Unfortunately I think this still apply: https://hi.service-now.com/kb_view.do?sysparm_article=KB0541017.

Issues with advanced reference qualifiers in the mobile user interface
Number: KB0541017 
 

Description

Cannot set field values on redirect to a form for the mobile UI. Also cannot use script include calls in advanced reference qualifiers for the mobile UI.
 
I am trying to find another way to do it, but I just ran into the problem so I have no solution yet.
 
//Per
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