Advanced Work Assignment: Looking to change functionality of "ACCEPT" in Inbox.

[Niranjan2]

Hi everyone,
when the Case state is New and i click on Accept in inbox, case assign myself and state changes to Open-assigned. Where as when the case is Open-unassigned and i click on Accept in inbox, case assign myself and state remains to Open-unassigned.

I tried modifying condition for Accept Ui action as well, it works on the case form but not on AWA inbox Accept.
I would like to know where we can modify Accept button in AWA.,     attaching screenshot for reference.

Any help/suggestion Appreciated.

[Ravi Chandra_K]

Hello @Niranjan2 

Have you tried checking Declarative actions under the workspace if you can find Accept UI action?

Kind Regards,

Ravi 

[Niranjan2]

Thanks for the response @Ravi Chandra_K 

I have checked and haven't found Accept declarative action.
 As shown in the above screenshot, if the case is new and i accept the case it changes the state to Open-assigned.

Ask is : even if the case is open-unassigned and i accept the case it should changes the state to Open-assigned.