After updating, the screen goes to 'welcome.do' page.

BoHyun Jung
Mega Sage

‎08-26-2023 07:49 PM

After updating like Approval, Update Button, the screen goes to 'welcome.do' page.

BoHyunJung_0-1693104096562.png

 

And I can't find the back button.

BoHyunJung_1-1693104170093.png

 

BoHyunJung_3-1693104260122.png

 

Maybe... I think it's a session issue. 

 

Is it question session property? Please solve it🤣

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2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎08-26-2023 09:51 PM

Hi @BoHyun Jung 

unfortunately, you did not provide any details how exactly you opened the approval record. Was it via an embedded link within an email? If yes, then this is the expected behavior, as you did not have any session history so far and ServiceNow then redirects to the start page.

To see the difference start in a list view, open the approval record and then update it. After that action, you should be redirected back to the list view.

Maik

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BoHyun Jung
Mega Sage
In response to Maik Skoddow

‎08-26-2023 11:33 PM

I approved it at Platform UI not email.

This happened after adding Custom URL.

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