After Vancouver Upgrade Service field of Incident is missing some values?

VIKAS45
Tera Guru

‎11-14-2023 08:33 AM - edited ‎11-14-2023 09:05 AM

After Vancouver Upgrade Service field(cmdb_ci_service) of Incident is missing some values? How to update the same.

 

We have observed cmdb_ci_service table and and (cmdb_ci_business_app) has those records as Operational Status as "Non Operational" and are not in sync.

 

Can we make it Operational Status as "Operational" and make it work?

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AshishKM
Kilo Patron
Kilo Patron

‎11-14-2023 08:50 AM

Hi @VIKAS45 

 

The Service field of incident is pointing to Business Service ( cmdb_ci_service ) table , if you are admin then you can check the ACL on this table , if something restricted for admin or non-admin or itil users due to that services are showing based on user's role. Please check the share the findings.

 

-Thanks

AshishKMishra

 

 


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-14-2023 08:52 AM

 @VIKAS45 

 

Are you checking in PDI? 

A suggested by expert @AshishKM check the ACL first so that you can get to know what is stopping value or if its PDI , make it operational move forward.

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