Hi,
I verified the Agent Assist configuration for SOW, and it matches the setup described in the link below.
Configure the Agent Assist tab in Service Operations Workspace • Australia IT Service Management • D...
However, I still do not see Agent Assist when creating an incident. The instance is running on the Australia version.
Does anyone know what might be causing this issue, or if there are any additional configurations or prerequisites I should verify?
Thank you.
