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Agent chat. Agent's status doesn't change automatically from Available to Off after inactivity time.

Elena7
Tera Expert

‎06-22-2023 06:50 AM

Hello,

 

I have an Agent chat problem. Agent's status doesn't change automatically from Available to Off after inactivity time (1 minute) in a workspace.

There is an OOB Scheduled job "AWA - Set Inactive Agents Offline " which should run every 1 minute. I checked it, it is active, but it doesn't work.  I stayed 2 hours in workspace and nothing happened, I am still available. 

 

Can somebody help me?

 

Elena7_1-1687441619420.png

 

Elena7_2-1687441669797.png

 

Thanks in advance

Elena

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Rathna Chengalv
Tera Contributor

‎10-23-2024 08:26 AM

any solutions for this please, is it resolved and how ?

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