Agent Workspace - Autofill/Suggest category field when short description is filled

[Supriya39]

Hi All,

I have requirement where we are trying to use AI for creating request/incident from Agent Workspace. When we try to create incident/request, its category field should be autofilled/suggesttion when I fill in Short Decription. 

Please send any documentation available.

Thanks

[Ratna Jyothi P]

I believe you can use classification framework to check and suggest a category when short description filled.
Please check below docs/videos:
Docs: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/predictive-i...
Video: https://www.youtube.com/watch?v=cfS-dG7mpgw

[Supriya39]

Classification Prediction needs the record to be saved for it to get triggered. I have tried it but doesnot work. I tried below suggestion but even that doesnt work.

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-s...