Hello all,
We have an issue with AW Inbox - Agents are moved from 'Available' to 'Offline' by system.
I know there is a scheduled job - AWA - Set Inactive Agents Offline2
I also checked the property '"com.glide.awa.agent_inactivity_threshold_seconds"' and it's set to 3600
The Agents are moved to 'Offline' once a minute.
Screenshot from the table "Agent presence histories":
Any ideas what could be causing this?
Also, is there a way to check if an agent is subscribed to the AMB Inbox channel?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823131
Thank you!
