Agent Workspace UI Action 'Create Incident'

[Asim2462]

Hi,

I am working on the Service Operation workspace, on the OOB UI Action 'Create Incident' from an Interaction.

I have updated it to copy over the 'Opened By' field however, it is not working.

I have another field 'caller_id' and this copies over with no issues as well as a number of other fields like short description and contact number.

I have also tried to set the value using 'inc.setValue('opened_by', current.opened_for);' but this hasn't worked either.

Where am I going wrong with this?

Thanks,

Asim

var canCreateIncident = false;
if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))
	canCreateIncident = current.update();
else
	canCreateIncident = true;

if (canCreateIncident) {
	var inc = new GlideRecord("incident");
	inc.initialize();
	inc.caller_id = current.u_interaction_affected_user; //Copies over fine
	inc.opened_by = current.opened_for; //Does not copy over
	inc.short_description = current.short_description; //Copies over fine
	inc.description = current.u_interaction_description; //Copies over fine
	inc.u_contact_number = current.u_interaction_contact_number; //Copies over fine
	if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {
		inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);
		var incSysId = inc.insert();
		if (incSysId) {
			var interactionRelatedGR = new GlideRecord("interaction_related_record");
			interactionRelatedGR.initialize();
			interactionRelatedGR.interaction = current.sys_id;
			interactionRelatedGR.document_table = 'incident';
			interactionRelatedGR.document_id = incSysId;
			interactionRelatedGR.insert();
		}
	}
	action.openGlideRecord(inc);
	new InteractionRelationshipUtil().copyAttachments(current, inc);
}