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Agent workspace

Thereza Van der
Tera Contributor

‎10-01-2025 01:52 AM

Hi everyone

 

We have noticed that sometimes chats wait on the queue while Agents are available on the live chat, to resolve the issue they have to log OFF/ON from the workspace environment.

 

Is there a solution to this? We are on Yokohama version, latest patch.

 

 

Regards

Thereza

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Raghav Sharma24
Giga Patron

‎10-01-2025 05:21 AM

@Thereza Van der In the left chrome toolbar, they have an inbox icon. 

From the inbox icon they can mark them away or offline. Are they not able to see these states?


Please mark the answer correct/helpful accordingly.

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