AI Agents are missing after upgrade

Balakrishna_ABK · ‎06-10-2026

In AI Agent Studio after upgrade

We are getting a message “20 rows removed from this list by security constraints”.

Tried all community posts but not resolved

anyone encountered same issue and resolved please share your thoughts

Dr Atul G- LNG · ‎06-10-2026

It looks like an ACL may be blocking it. Try repairing the AI Agent plugin first, as I assume this is your client instance. If it still doesn't work, log a new support case, as the issue may be related to the recent upgrade.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tanushree Maiti · ‎06-10-2026

Hi @Balakrishna_ABK

Use the ServiceNow Access Analyser to determine exactly which ACLs are restricting access.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti