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AI Search Results

SwapnilC
Tera Contributor

‎06-07-2024 04:08 AM

Hi all,

AI Search on service portal is implemented for 3 tables kb, catalog and case. The issue occurs when end user is trying to search for a case number and he finds no results. Eg, User aaron in the snip below has 7 cases in his bucket. When he tries to search for any one case in the search result it shows zero results found.

SwapnilC_0-1717758376537.pngSwapnilC_1-1717758422768.png

SwapnilC_2-1717758454878.png

 Unsure on where I need to make changes in the configuration as I am new to AI Search.

If as an admin user, am trying to search for a case - it works well.

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1 REPLY 1

Paul Curwen
Giga Sage

‎06-07-2024 06:02 AM

Check the following:

 

1. You have re-indexed your Search Source

2. You have re-published the related Search Profile 

3. Check that Search Profile is associated with your portal

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul
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