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Allow multiple requests for same catalog item before the already existing one is approved/cancelled

Adrian Pucek
Tera Contributor

Hello,

 

The task is to allow users to request the same catalog item with different variables without having to wait for the completion of a previous request. The current setup is only allowing to create a new request once the already existing one is approved/ rejected. How to achieve the possibility of parallel requests  for the same catalog item please ?

 

Thanks

AP

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Adrian Pucek 

 

I guess you need to find the code which is blocking The current setup is only allowing to create a new request once the already existing one is approved/ rejected.

and remove this validation.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Adrian Pucek 

 

I guess you need to find the code which is blocking The current setup is only allowing to create a new request once the already existing one is approved/ rejected.

and remove this validation.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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