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01-26-2024 02:18 AM
Hello,
The task is to allow users to request the same catalog item with different variables without having to wait for the completion of a previous request. The current setup is only allowing to create a new request once the already existing one is approved/ rejected. How to achieve the possibility of parallel requests for the same catalog item please ?
Thanks
AP
Solved! Go to Solution.
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01-26-2024 02:24 AM
I guess you need to find the code which is blocking The current setup is only allowing to create a new request once the already existing one is approved/ rejected.
and remove this validation.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-26-2024 02:24 AM
I guess you need to find the code which is blocking The current setup is only allowing to create a new request once the already existing one is approved/ rejected.
and remove this validation.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************