Allow Service Portal Search feature to search for user profile in ORG CHART

[etobia]

Hello,

We have a new requirement to expand or allow search feature in Service Portal to search for user profile to see bios in the org chart. Looking for some help as I am new to service portal.

Thank you.

Edwin

[Rama Chandra D]

My bad, I think they have changed the label. I see search source for my Jakarta. What do you have under Search groups?

Darshak

[etobia]

No worries Darshak.....i really appreciate your input and will keep this info in mind.

[etobia]

If it matters...we are on helsinki version.

[jesseadams · Accepted solution]

You can do the same thing in Helsinki but since search sources are not available you'll need to follow slightly different steps.

To do this in Helsinki you would go to your portal record, find the related list for search groups and create a new search group.

In that new search group record, set your table( sys_user), the page you want to open the result records in when clicked and add a filter.. like active = true for example.

[etobia]

Hi Jesse,

Thanks for the quick response. Your suggestion worked like charm!!!

Much appreciated.

Edwin