allowing external users to custom servicenow portal

[anitha0887]

Hi @Ankur Bawiskar 

Hi @Abhijit4 

i have requirement where  we need to allowing external users to custom servicenow portal to submit the ticket on portal.How can i achieve this .

[Ankur Bawiskar]

@anitha0887 

if you are talking about snc_external users then I assume you are referring to Customer Service i.e. case contact users.

If yes then those external users can login and submit record producer/case via csm OOTB portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhijit4]

Hi @anitha0887 

Can you confirm what do you mean by external users, users with snc_external role or you would like to allow users to submit catalog form without login?

If you would like to allow users to submit catalog form without login then we need to have multiple configurations:

1. Add "public" to the "Available for" related list on Catalog Item.

2. Identify the Service Portal page where the catalog item is displayed and set page to Public.

3. Make related widgets as public.

If my response helped please mark it as correct or helpful based on impact.

Regards,

Abhijit 

ServiceNow MVP

ServiceNow Buddy Owner: snbuddy.com