Almost blank incident form in service operations workspace

Annirnita Dash1
Tera Contributor

‎08-23-2023 06:01 AM

Hello All,

I would like to know why my incident page shows almost blank with minimum data.

I tried configuring form layout in service operations workspace view and still I cant see the fields.

In my other dev and test instances I can see details though.( in 2nd screenshot)

AnnirnitaDash1_0-1692795623621.png

 

AnnirnitaDash1_1-1692795681723.png

 

 

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7 REPLIES 7

Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎08-23-2023 06:40 AM

Seems like an ACL issue e.g. you're missing a rule or not passing some other criteria in that instance?

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Annirnita Dash1
Tera Contributor
In response to Laszlo Balla

‎08-23-2023 06:42 AM

hello, let me check my roles once. thanks for the reply

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Annirnita Dash1
Tera Contributor
In response to Laszlo Balla

‎08-23-2023 08:12 AM

Hello, just to know, this ACL will be on the incident or on the view?

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee
In response to Annirnita Dash1

‎08-23-2023 08:16 AM

Should be on the incident table, and since you don't see the fields either, I would suspect a table level ACL.

It can also be a before query business rule, however before query business rules would hide the record from you in list views completely (but if you open via a link you received or stg, it would look something like this). Incident table does have a before query business rule out of the box.

Depending on instance Version (from Tokyo above), there can also be Data Filtration rules configured, but again, that would act similarly to the above mentioned before query business rule.

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