alternate login

[jean-pauldehaas]

Hi,

We want to create a report to see which user accounts use the Alternate Login option.

i tried reporting on the sysevent table but that only goes back 5 days.

anyone done this before ?

[Dr Atul G- LNG]

Hi @jean-pauldehaas 

"To log in, every user needs a username and password. Now, if you want to know whether a user logged in via the portal or the native interface, that’s a different question and can be explored further

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564981

https://www.servicenow.com/community/servicenow-ai-platform-forum/detect-user-working-in-ui-or-servi...

[jean-pauldehaas]

i dont think this is what im looking for but thanks anyway

[Ankur Bawiskar]

@jean-pauldehaas 

seems this is a custom portal and widget. you can track this by creating a custom table and store the details by updating the script in the widget.

You can log a event in event log table but it has rotation etc so you won't know historical logins.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jean-pauldehaas]

yeah i tried the event log but it goes back 5 days maximum.

im not sure if we want to create a custom table for this, the end goal is to see if we can deactivate this alternate login option because of the new MFA policy which is being enforced with Yokohama

[Ankur Bawiskar]

@jean-pauldehaas 

anyways the login page in portal is a custom, so I believe no harm in using a custom table.

Just remember there is cost involved for custom table.

If my response helped please mark it correct and close the thread so that it benefits future readers.