Amazon QuickSight returning a hallucinated or generic summary for a ServiceNow incident via MCP

dev101
Tera Contributor

2 hours ago

When querying an incident through the ServiceNow MCP connector, instead of returning details specific to the actual incident, AQS is responding with what appears to be a default/templated summary that has no relation to the incident in question.

 

Would appreciate any insight, particularly whether this is a known issue with how AQS handles MCP tool results or if there’s a grounding/context setting that needs to be enabled.

0 Helpfuls
  • 98 Views
1 REPLY 1

Ana39
Tera Expert

an hour ago

This usually happens when AQS is not properly grounding the MCP tool response and falls back to a generic AI summary/template instead of the actual incident data.

Things to check:

  • Verify the MCP tool response contains the real incident fields/data.
  • Ensure grounding/tool result injection is enabled in AQS.
  • Confirm the incident payload is being passed into the model context, not just the tool status.
  • Check for response summarization/default prompt instructions overriding the tool output.

Most likely this is a grounding/context configuration issue rather than the MCP query itself.

0 Helpfuls