an ServiceNow track ticket quality checks/audits?

jotisN
Tera Contributor

‎12-03-2024 08:20 PM

Hi,Can ServiceNow track ticket quality checks/audits?Our Service Desk would like to start quality auditing Incident and Request tickets and was wondering if there is a way.

  • 621 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2024 06:40 AM

Hi @jotisN 

 

There is no checklist provided  by ServiceNow, but you can give a try in Now Create which holds 100s of document assets , might be you get something.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ksicecream
Mega Contributor

‎01-08-2025 01:37 PM

We want the same thing and is very fundamental to the service that Service Desks provide to their customers !! I would love to see a Service Now solution versus us having to work outside Service Now to audit and track results. 

jotisN
Tera Contributor
In response to ksicecream

‎02-19-2025 03:48 AM

sure

0 Helpfuls