an ServiceNow track ticket quality checks/audits?
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‎12-03-2024 08:20 PM
Hi,Can ServiceNow track ticket quality checks/audits?Our Service Desk would like to start quality auditing Incident and Request tickets and was wondering if there is a way.
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‎12-04-2024 06:40 AM
Hi @jotisN
There is no checklist provided by ServiceNow, but you can give a try in Now Create which holds 100s of document assets , might be you get something.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-08-2025 01:37 PM
We want the same thing and is very fundamental to the service that Service Desks provide to their customers !! I would love to see a Service Now solution versus us having to work outside Service Now to audit and track results.
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‎02-19-2025 03:48 AM
sure