Any query containing characters that require escaping (‘, “, <, &) are loaded incorrectly

[BanuMahalakshmi]

Hi,

I have received defect notification email from Servicenow with the description - We identified an issue that results in queries containing characters that require escaping (‘, “, <, &) gets loaded incorrectly within the condition builder. As a result, a subset of the value editors is incapable of interpreting the escaped values correctly. If a form is then saved, those incorrect values will be saved to the record. can you advise how to check this issue.

[Sandeep Rajput]

@BanuMahalakshmi This issue will mostly occur with the condition fields where date check is made. Please identify such conditions and fix them according to the KB article shared by ServiceNow.

[Robbie]

Hi @BanuMahalakshmi,

Have you checked the Knowledge Article provided by this Maintenance Notice - link below. The link provides steps on how to check and reproduce. (Please note, you will require a SN Support account to view the article)

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1650812

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie