Any way to identify repeat incidents? Looking for strategy to increase knowledge management

Suggy
Giga Sage

‎07-20-2025 12:05 AM

We have around 2 lac incidents but only 150 knowledge articles. Knowledge management is not used much.

 

We are looking for strategies to create more articles based on repeat incidents etc

 

Q - is there any way to find out the repeat incidents so that we can create articles for them?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Suggy

‎07-21-2025 01:59 PM

Hi @Suggy 

If PI  is not available, the analysis will have to be done manually. You can export the data into an Excel sheet and search using different keywords in the short description, or filter by category, subcategory, or resolution code. This approach can help you identify patterns and insights manually.

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