Approval action in Flow designer is not adding the approver to RITM
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08-01-2024 09:04 PM - edited 08-01-2024 09:13 PM
I have created an Action for General Manager approval and its returning the SYS ID of the approver. Now I have added this action to the flow designer, but when I am submitting the catalogue request the general manager approval is not getting attached. Refer attached Snapshots.
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08-05-2024 11:48 PM
If the approval action in Flow Designer isn't adding the approver to the RITM, try these steps:
- Check the Flow Logic: Ensure the flow logic correctly specifies the approver.
- Verify Approver Field: Confirm the approver field is properly mapped.
- Review Conditions: Make sure there are no conditions preventing the action.
- Test with Different User: See if the issue persists with a different user as the approver.
- Logs and Errors: Check logs for any errors that might provide insight.
If the issue continues, consider reaching out to your admin or support team for further assistance.