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Approval action in Flow designer is not adding the approver to RITM

Arpit Nigam
Tera Contributor

‎08-01-2024 09:04 PM - edited ‎08-01-2024 09:13 PM

I have created an Action for General Manager approval and its returning the SYS ID of the approver. Now I have added this action to the flow designer, but when I am submitting the catalogue request the general manager approval is not getting attached. Refer attached Snapshots.

 

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15 REPLIES 15

spotiflyera
Tera Contributor

‎08-05-2024 11:48 PM

If the approval action in Flow Designer isn't adding the approver to the RITM, try these steps:

  1. Check the Flow Logic: Ensure the flow logic correctly specifies the approver.
  2. Verify Approver Field: Confirm the approver field is properly mapped.
  3. Review Conditions: Make sure there are no conditions preventing the action.
  4. Test with Different User: See if the issue persists with a different user as the approver.
  5. Logs and Errors: Check logs for any errors that might provide insight.

If the issue continues, consider reaching out to your admin or support team for further assistance.

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