Approval email triggering twice

[Community Alums]

Hi All,

I have one notification called "Knowledge article waiting for approval" which is triggering twice to the approver, one when knowledge article is submitted for review and one exact after approval. It does not make any sense that after approval approver receiving "Knowledge article waiting for approval" notification. where would be the issue?

Who will receive - 

Please let me know where is the issue.

[Community Alums]

Hi Tejas,

I would add some logging and check to see if maybe this business rule is running twice. Maybe your approval is being updated more than once or maybe you have 2 different business rules firing the event.

Also, Check for current.update() in your Business Rules.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi Sandeep,

Event is not triggering any Business rule then how to use debug.

[Mahendra RC · Accepted solution]

Hello Tejas,

Can you check by putting the below condition in your notification: Not sure about your 2nd stage option complete name

Review Stage Changes AND (Review Stage is 1st Level - SME Review OR Review Stage is 2nd Level - Knowledge Manger review)

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

[Community Alums]

Thanks Mahendra! could you please elaborate how these conditions execute, it would be really helpful.