Approval getting attached at the time of RITM getting attached to request

[Pal777]

Hi,

When the request is submitted for catalog item, there is a user approval getting attached in request table which is not configured in flow. Can someone suggest what might be the cause.

Thanks,

Pallavi 

[Sanjay191]

Hello @Pal777 
There is a OOB workflow will run for the request  "Service Catalog Request" and if  request has been created 
and also check other workflow and flow designer that will runing for the cataloge request.



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[Ravi Gaurav]

Hi @Pal777 

OOTB any approval triggered on REQ because there is a worflow written on "sc_req" . If price is greater than 1000 the approval will trigger on Request,

[Aniket Chavan]

Hello @Pal777 

It looks like the approval for your request might be triggered by a workflow associated with the Request table. To verify this, you can open the workflow in your instance using the following link:

`https://<yourInstanceName>.service-now.com/workflow_ide.do?sysparm_nostack=true&sysparm_use_polaris=false`

Just replace `<yourInstanceName>` with your instance name, and it should take you directly to the workflow editor. Once there, check for any approval-related activities that may be configured within the workflow.

Let me know if you need any help navigating the workflow or if you have further questions!

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket