Approval not triggering properly after using "Revert to New" button

MS17
Tera Contributor

‎02-10-2025 04:03 AM

Hi All,

 

-> We have configured the approval in flow designer with 2 levels of approval in Change-Assess state,

1. change coordinator approval

2. change manager approval

-> once the change coordinator approves the change, it is moving to change manager approval, in this stage if we use "Revert to New" , change moving back to New state.

-> Now the issue is, when the user clicks the "Request Approval" again, the approvals are not triggering properly which means, it skips the change coordinator approval, it is directly triggering change manager approval. 

 

anyone can help me on this?

Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MS17

‎02-10-2025 05:01 AM

Hi @MS17 

 

Don't take me wrong, better log a Now support case, my previous experience says SN team can help you on this. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750019

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