Approval Notification for Requested Items not getting triggered? Why?

[VIKASM535239375]

Approval Notification for Requested Items not getting triggered? Why?

[Shivalika]

Hello @VIKASM535239375 

is the approver active ? Is the flow set to "RUN AS SYSTEM USER" ? 

Is the group active - if group approval?

All correct then @VIKASM535239375  - share the flow 

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Regards,

Shivalika 

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[Ankur Bawiskar]

@VIKASM535239375 

Did you check approval record got inserted into sysapproval_approver table for that RITM?

if yes then OOTB notification on sysapproval_approver table should trigger the email

Are you sure that approver is?

1) active and not locked out

2) has email address populated in user record

3) has notification preference enabled

Are you sure the approval really triggered?

Share the flow or workflow using which you are setting the approval user/group

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VIKASM535239375]

Hi Ankur,

Above record is as it is Still the Approval Mail did not got triggered.

has notification preference enabled(Is it User level) or where to check?

[Ankur Bawiskar]

@VIKASM535239375 

Hope you are doing good.

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