Approval page in CSM Portal does NOT have original record information...

Aki18
Tera Contributor

In my CSM Portal, "My Approvals" widget is set which shows the original record info that generated approval record. (left one of the screenshot attached below)

However, "Customer Approval Record" widget in approval page does NOT have any info about the original record... (right one of the screenshot attached below)  Could anyone please advise me on how to make it show the information just like left one?

 

Aki18_0-1669276200152.png

 

Best Regards,

Aki

1 REPLY 1

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

The value we see in approving isn't it the source record?

 

Saurav11_0-1669279691666.png

 

Also the view is bein taken from the approval record itself. So if you open the approval record in native UI you will see the same view and field

 

Please mark my answer as correct based on Impact.