We're trying to update our KB procedures. The person who largely leads this does more manual work than is necessary. I'm trying to get the process done more inside SN and better utilize out-of-box functionality.
Currently, the process is done with our student workers not putting articles directly into ServiceNow. This is then handled by a manager. This is not ideal for various reasons.
A potential problem I am needing to address with moving this process to a more automated method is article updates. The concern (potentially based on past experiences) is that the articles get published and then get modified in a way that causes problems without the approval step in place.
So here is my question: is there a way to add an approval process for article updates so that before the changes go live they can be confirmed by a manager?
I suppose I could possibly build a Flow that notified the managers when an article is updated, but the approval process would be ideal.
