Approval State Reverts to 'Requested' After First Approval on RITM

linoyv691904179
Tera Contributor

 

 

Hello,

I'm encountering an issue with the approval flow on RITM record. I'm using Flow Designer as part of my flow and to ask for approval twice. After the first approval, the state changes to "Approved" for a second, but then it reverts back to "Requested" when the second approval request is triggered.

Can anyone help me understand why this is happening? Here's the approval rule I'm using:

 

linoyv691904179_0-1728461301990.jpeg

screenshot of the problem:

before approving in the first approval:

linoyv691904179_1-1728461349288.jpeg

 

after approving the first approval request:

linoyv691904179_2-1728461377872.jpeg

 

then when the second approval request is created:

linoyv691904179_3-1728461410339.jpeg

 

Also as part of this problem, after approving in the first time, the state of all other approvers should be "No longer needed..."

 

Thanks ahead

1 REPLY 1

Sanjay191
Tera Sage

Hello @linoyv691904179 
Could you please give me the screenshot of the whole flow