Approval step for manager approval gets skipped

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AnthonyMull
Tera Contributor

‎01-26-2025 01:02 PM

Hi Community,

 

I have a flow with an approval step. There is a field that references user record and the approval step will grab the manager of user entered and ask for approval.

this was working fine in UAT last month, however I was regresion testing and now the approval step is always getting skipped.

Can you help with this please?

Thanks in advance

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priyatam_pvp
Tera Guru

‎01-26-2025 05:14 PM

@AnthonyMull 

Could you check the user records in your UAT environment to ensure the manager field is filled for the tested users?

The approval step conditions are set up correctly and the logic pointing to the user’s manager is accurate and hasn’t been changed.

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AnthonyMull
Tera Contributor

‎01-28-2025 10:08 PM

Hi all, thanks for feedback but it is now working and we changed nothing.  I can only think it was a big in our instance than k all

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