Approval task need to assign back once the one of the approver sent back the request.

[vinuth v]

I am working on one the custom application. In this we have sequential approval(approvers are Line manager, CTO and CTO)and it is configurable. For sequential approval we have 3 fields 1st one is Approval 1 here If I select CTO then in the 2nd approval field already selected person will not visible then we need to select CDO or Line manager. if I select line manager then in the 3rd approval field we can see only one option that is CDO. For example if 1st line manager approves the request the approval will go to CDO, once CDO approves the request then it will go to CTO.

My question is if CTO sent back the request by clicking on the cancelled option then request will send back to CDO and CDO will again review the task one more time and approve the request then approval task will again assign to CTO.

How we can Achieve this in ServiceNow playbook.

Thanks in adavance,

Vinutha

[Ankur Bawiskar]

@vinuth v 

very tricky to handle in playbook as the back and forth can happen multiple times