approval user in workflow getting stuck in 'running state' even after it is approved.

[Anisse Mahtat]

Hi,

Some of my workflows of a few SR's are getting stuck at "running state" in approval activity of the workflow. The approval activity has been approved by the approver , but still the workflow does not progress and shows running, 

I have checked the workflow context and there are no workflow   logs for the same.and in workflow executing activites- managers approval=running.

I have attached the screenshots to help better understand the scenario.

[4b0d3]

Everyone's system is different.  I don't know how it's set up in your instance.  But generally, approvals are linked to a task.  And the developer would create a ui action (button) (there might be an out-of-box button in console on the task to approve.  If that's the link to the sysapproval_approver.list  (or _list.do).. 
The "task" in your list is that HRC000#### .  you can click that and go to the task.  There should be approval buttons in there.  Depending on how it's set up and managed.

[Alan42]

Did you ever get this figured out?    I'm seeing the same issue in several workflows.      

[Anisse Mahtat]

Hi @Alan42 , I have change my workflow to a flow (flow designer) with properties, run as system and with all the high rôles hr manager, hr basics, hr reader, writer, etc... and i have created ACL with hr manager permissions to write on a record of this table

[Riya Verma]

Hi @Anisse Mahtat ,

Hope you are doing great.

To address this:

• Review and validate the approval activity configuration.

•  Examine the workflow context for any anomalies.

• Ensure that logging is correctly set up and functioning.

• Investigate the configuration of the "manager's approval" activity.

If the issue persists, consider reaching out to ServiceNow support for further assistance, as this could be indicative of a more complex or specific issue with your instance.