Approvals

[camila_vieira]

Hello everyone!

How can I include a user's response to an email sent by the system in the work notes?

Thank you

[Dr Atul G- LNG]

Hi @camila_vieira 

If I am not wrong, it's ootb. Once a user approve or reject any record on email it gets added in approval record.

[Community Alums]

@camila_vieira 

Regarding the user's response to an email sent mail sent by the system in the work notes:

Below is an example of an Inbound action working on Reply  trigger condition , can be used for any table(in table name , you can use your table name ) , which ever your referring , 

gs.include('validators');
if (current.getTableName() == "table_name") { current.work_notes = "reply from:
+ email.origemail + "\n\n" + email.body_text;}

current.update();

Please check if this helpful and let me know , if any questions