Approve Change Approval if One Person on Each Group Approves

[Kurt4]

We are using Change Management today and want to enhance the approval process to account for users being out of office.  There is no integration with Exchange to flag a person's profile in ServiceNow when the user in OOO. 

Let's say we have 4 groups of users separated in each group by department.  When the workflow runs, it will generate change approvals for all users.  However, we only need an approval from 1 person in each group for the change to be approved overall.  Is this an option?  What are the best practices around change with this type of scenario?

[KrunalThanki]

Under workflow activity check for "Condition for approval".

The first response from each group option can be use here, if you are using "approval group" activity.

[bammar]

Hello,  
 Firstly yes when you build a workflow for Change you can specify that one  approve per group is enough.  Also of course best practice is to always have multiple members of a group as well as encourage delegate setup in the event it is ok with company policy. I always encourage the groups to have multiple members so that there is never a work stoppage due to an approval not being answered.