Approver cannot see certain field values in Approval Record

[Dazler]

Hi,

I am updating the Approval Record on the Service Portal to display field values for Change, Problem, and Problem Task as we have approvals attached to them.  I checked the ACL for the tables and they include the permission that is associated with the ApproverUtil script include.  This gives the approver read access to field values.

After adding the fields, I impersonated the user who is the approver.  This user does not have any roles, but as they are set as the approver, I can see many of the values of the fields, but I noticed that I couldn't see the value from the cmdb.  An approver is given read access automatically.

Does anyone know why an approver could not view this field?

[Shruti · Accepted solution]

Hi,

Seems like approver does not have read access to CMDB table that the field is referring to. Please check Read ACL for CMDB table

[Dazler]

Thank you!  You were correct.