Approver State auto changes to Cancelled for Rejected approval

[Somujit1]

Hi Experts,

I have a Group Membership Catalog item to add/remove members to group and a Flow Designer associated to the item which triggers approval to Group Manager and performs the below action -

-- Upon Group Manager Approve, automatically add/remove the members to Group as required and Update RITM/REQ as Closed Complete

-- Upon Group Manager Reject, Update the RITM as Closed Cancelled and REQ as Closed Skipped

The above Group Manager Approve scenario is working fine.

However, upon Group Manager Reject, the sysapproval_approver record State shows as Rejected, and also automatically changes to Cancelled.

I am unable to understand why/how the Approver record State field is automatically changing. 

Any suggestions on why it is happening and how to restrict the field auto update would be much appreciated.

Attached snapshots for reference.

Thanks,

Somujit

[Community Alums]

Hi @Somujit1 ,

I would recommend to check the flows and BR's if its setting the value both RITM and Approval.

Also sometimes you need to verify if approval state is being set after RITM is Cancelled then it will set the approval as cancelled.
Putting some delay for request state update should work fine.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar