Approvers not able to see status of tickets they approved

[Randy]

Hey guys,

When we have Change Requests, an email is sent to the dept. directors for approval or rejection.

Once they approve the Change, they can no longer access the ticket to see the status.

Is there a way to allow them to see a list of tickets they approved?

The directors don't have access to the backend of ServiceNow, they can't search for tickets.

We don't want them to be able to see all tickets, just the one's that pertain to them.

Thanks,

Randy

[Randy]

Hi Priyanka and Vignesh,

Thanks for all your help. I am still a newbie admin in ServiceNow. Could you point me to the documentation on how to create pages?

Thank you,

Randy

[Priyanka Gupta]

Hey Randy,

Here is a link from docs.servicenow.com - https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/t_Conf...

[Randy]

Thank you.