Archive rule "Email-Over a year old or Ignored" doesn't work every 60 miniutes

[Mayuko MURAMOTO]

Hi, there.

I'd like to ask you guys about Archive Rule: "Email-Over a year old or Ignored"

I know Archive rule works every 60 minutes and, "Email-Over a year old or Ignored" also worked every 60 minutes.

I restored the archived email and archived it again. 

Since then, it seems that "Email-Over a year old or Ignored" doesn't work every 60 minutes.

It works only once a day, (See: once a day.png)

I expect "Estimate date" and "Next run date" as "every60min.png".

I captured this image on (2024/05/12 16:32)

Anybody knows whey this is happed?

I want to archive email every 60 minutes. How can I fix this problem?

In Addition, why is "Record estimate" negative?

I really appreciate if anybody helps me!

Thank you in advance.

[Sohail Khilji · Accepted solution]

Hi @Mayuko MURAMOTO ,

in simple terms,

As per archiving we can provide the estimate on how frequently it can archive the data. But cannot expect the archive to be running at the given time due to data load. 

In Addition, why is "Record estimate" negative?

May be becase you unarchived the data and archived it back and it may have added or removed additional records.

[Mayuko MURAMOTO]

Hi, @Sohail Khilji 

Thanks for your reply.
I'd like to know that archive rule worked once a hour, but now it works once a day.

From the following document,
"All active archive rules are executed by a system-scheduled job set to run every 60 minutes."
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/database-rot...

I haven't changed schedule job, but archive rule works once day.
In addition,  "Record estimate"  is negative and same number , today, too.
I'm confused now....