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ARTICLE: Inbound Email is getting received-ignored

RiteshSwarnakar
Giga Guru

‎05-09-2024 02:09 AM - edited ‎05-09-2024 02:12 AM

Below could be the reasons:

 

  1. User ID is Locked out
  2. Email is marked as spam, the header of the email contains 'X-ServiceNow-Spam-Status: Yes'. (Spam Score > 6.2)
  3. Email filters on the sys_email_filter table
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